The Boss Coffee Shop

Heeey BOSS. We really apologize for the issues you encountered. Delivery time and distance can significantly impact the temperature and quality of both hot food and beverages, and depending on the distance, it is unavoidable for ice to melt or for dishes to cool. Despite our efforts to ensure quality. Utensils are provided upon request by the customer and we regret if they were not included in your order. Regarding the address, it is kept private by the platform itself which keeps your privacy intact, and we as a restaurant, we do not have access to specific details such as whether you were staying at a hotel. We appreciate your comments and will strive to improve our service. We hope to serve you again in the future. Thank you.

Hi Valery, Good afternoon! Firstly, we are very sorry that you did not receive your food. We have proof here that your order was prepared and handed over to the driver. We regret receiving your negative feedback about our restaurant as we are not at fault in this situation. We fulfilled our part, and we are not responsible for the deliveries since the drivers are third-party contractors. We recommend that you contact Just Eat support to resolve this issue. We hope to serve you again in the future. Thank you.