February 5, 2024 •

• Reading time 2 Minutes

Prohibited and restricted items

Certain products and items are prohibited from sale as part of a Just Eat order, or may be age-restricted.

Restaurants

The following items may not be sold as part of a Just Eat order.

Food

This is not an exhaustive list and is subject to change.

  • Alcohol ABV 15% or above
  • Raw/shell eggs
  • Raw meat
  • Raw fish/shellfish (sushi/sashimi is permitted)
  • Raw poultry
  • Live Shellfish
  • Carpaccio
  • Tartare
  • Caviar
  • Microwave meals
  • Heat before eat meals (made in-house)
  • Frozen products (except desserts)
  • Whole loaves of bread
  • Baking products & flour
  • Canned products
  • Baby foods
  • Fresh/unwashed vegetables & herbs

Non-Food

This is not an exhaustive list and is subject to change.

  • Food supplements
  • Beauty products
  • Cosmetic products
  • Baby products
  • Skin care products
  • Contraceptive products
  • Dental products
  • Sanitary products
  • Toilet paper/tissues/wipes
  • Hair & body products
  • Household chemicals/cleaning products
  • Cutlery
  • Dishware
  • Glassware
  • Electrical products
  • Stationary products
  • Postage stamps
  • DIY tools
  • Toys 
  • Books/magazines/newspapers
  • Tobacco and vape products
  • Lighter fuel
  • Medicines/Drugs
  • Cannabis and products thereof
  • Lottery & gambling products
  • Open razor blades
  • Knives/scissors/blades
  • DVDs/Blu-Rays/Computer Games
  • Fireworks and sparklers
  • Acids/glues/solvents
  • Nitrous Oxide canisters/Cream Chargers

Grocery stores

The following items may not be sold as part of a Just Eat order.

Food

  • Live Shellfish
  • Carpaccio
  • Tartare
  • Caviar
  • Meal kits

Non-Food

  • Household chemicals/cleaning products above 750ml
  • Cutlery (plastic/disposable permitted)
  • Electrical products
  • Postage stamps
  • DIY tools
  • Chewing tobacco/pouches
  • Lighter fuel
  • Medicines/Drugs
  • Cannabis and products thereof
  • Lottery & gambling products
  • Open razor blades
  • Knives/scissors/blades
  • DVDs/Blu-Rays/Computer Games
  • Age restricted magazines/newspapers
  • Fireworks and sparklers
  • Acids/glues/solvents
  • Nitrous Oxide canisters/Cream Chargers

Age restricted

The following items may only be sold as part an order to persons of legal age. Please make sure that your delivery drivers and couriers carry out the appropriate ID checks and/or Challenge 25 before delivery is completed.

Age restricted tems

  • Alcohol 
  • Tobacco (Permitted for Grocery Partners only)
  • Cigarettes (Permitted for Grocery Partners only)
  • Cigars (Permitted for Grocery Partners only)
  • Cigarette rolling papers and filters (Permitted for Grocery Partners only)
  • E-cigarette and Vaping products (Permitted for Grocery Partners only)
    • Disposable e-cigarettes must not exceed 2 ml/600 puffs
    • Refill canisters must not exceed 10 ml 
    • Nicotine levels must not exceed 20 mg/ml

Other restricted items

Some products are also restricted due to their size or weight, where they may pose a risk to couriers’ safety.

Max quantities / sizes of order

  • Individual max item weight <= 1.5 kg
  • Max item volume 45x42x15cm
  • ALWAYS pack alcohol and tobacco in separate bag

Maximum quantities for other items

  • 4 x toilet roll
  • 2 x kitchen roll
  • 30 x nappies
  • Max = 6 x 330mls cans
  • Max = 2 litre bottle (i.e Coke, Diet Coke, Pepsi, water etc.)


Thank you in advance for your cooperation.