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Important Legal Notice

These Just Eat price promise Terms and Conditions ("Just Eat Price Promise Terms") are supplemental to and should be read in conjunction with the Just Eat website terms and conditions (“Just Eat Website Terms”) In the event of any conflict between these Just Eat Price Promise Terms and the Just Eat Website Terms, the latter shall prevail.

These Just Eat Price Promise Terms set out the terms and conditions relating to the Just Eat price promise (“Just Eat Price Promise”). Please read these Just Eat Price Promise Terms carefully before claiming on the Just Eat Price Promise. By claiming on the Just Eat Price Promise (whether now or in the future), you agree to be bound by these Just Eat Price Promise Terms.

We reserve the right to change these Just Eat Price Promise Terms from time to time by changing them on this page. We advise you to print a copy of these Just Eat Price Promise Terms for future reference. These Just Eat Price Promise Terms are only in the English language. Use of your personal information submitted via the Just Eat Price Promise is governed by our Privacy Policy and Cookies Policy

Conditions of the Just Eat Price Promise

  1. The Just Eat Price Promise is available in respect of orders made at any time after 6th February, 2017.
  2. In order to claim on the Just Eat Price Promise (a “Just Eat Price Promise Claim”), you must complete and submit a Just Eat Price Promise Claim Form with a copy of the current Restaurant Menu or a link to the website where the Restaurant's Menu is available.
  3. Just Eat Price Promise Claims may only be submitted against Menu Items that you have ordered on the Just Eat website and will not be valid in respect of delivery charges, special offers or discounts offered by restaurants. Your order must have been completed, paid for and delivered.
  4. Your order must have been completed, paid for and delivered.
  5. Just Eat Price Promise Claims must be submitted within 14 days of the relevant order.
  6. A maximum of one Just Eat Price Promise Claim per Restaurant may be made in any 30 day period.
  7. We will investigate each Just Eat Price Promise Claim and reserve the right to confirm with the Restaurant whether the Restaurant Menus submitted are valid.
  8. Following our investigation, we will decide whether a Just Eat Price Promise Claim is valid and notify you of our decision. Our decision is final and binding in all matters relating to the Just Eat Price Promise.
  9. We will aim to process Just Eat Price Promise Claims within five working days of receipt of a Just Eat Price Promise Claim Form.