A lot of feedback we get is customers misunderstanding the basics of how online ordering works. Here are some great tips on how to navigate through your order. Totally hassle free.
Tip 1: Placing an order online has never been easier thanks to Just-Eat.ie, simply log on, type your area into the search box on the homepage a list of restaurants and takeaways in your area will appear. From here you can browse menus and select your favourite cuisine type.
Tip 2: When placing an order be sure to check which menu you are ordering from. i.e. if a takeaway is not open for delivery at a particular time, it will default to the collection menu.
Tip 3: If you are ordering from a pizzeria and ordering a meal deal, make sure you type your toppings into the comments box on the next page and include any sauces and drinks preferences you may have for your order.
Tip 4: On the topic of the comments box, this is on the next page of your order(where you select your payment option) here you can leave dietary requirements and preferences you have, i.e. no onions, extra curry sauce, extra directions for the driver.
Tip 5: You can pay for your order upon delivery or for your convenience you can prepay online through MasterCard or Visa. We are very excited at the moment because very shortly, we are launching Laser. This is a great opportunity for customers who would not get the option in store in the takeaways.
Tip 6: Once your order has been processed and the restaurant have accepted, you will be sent a confirmation email. If for any reason the restaurants are unable to deliver your food, we will send you an email and explanation.
Tip 7: After you’ve had your meal, you can log back on to Just-Eat and leave a review for the restaurant. We encourage customers to share their experience, positive or negative. Just be careful not to swear! These reviews will help you before ordering to decide if the restaurant is right for you.
Tip 8: You can save your credit card details bu clicking the link after you log in. This makes return visits easier for you! You can also edit your card details here.
Tip 9: If ever you cannot find a takeaway on our website that you would like to order from, simply go to the about us tab and click the link for suggest a takeaway. Our dedicated sales team will do everything in their power t0 get them online for you.
Tip 10: You will gain points for every order you place to redeem for merchandise in our pointshop. It’s currently under construction but, keep an eye out for some exciting new merchandise coming soon.
Tip 11: We like to reward our customers for their loyalty, we regularly run fun competitions. Join us on Facebook and Twitter for regular updates on what you can win.
Tip 12: Should you have any issues regarding your order or if you need any help or info, click out Live Chat on the website. Here our friendly and helpful customer care team are on hand to assist you.
Thanks for using Just-Eat. We appreciate your feedback, positive or negative as we always strive to exceed our customers’ expectations of our service.